General Terms and Conditions of Sale

Last update: September 29, 2026

1. Seller identity

• Company name: My Footify
• Legal form: [to be completed]
• Registration: [to be completed]
• Registered office: [to be completed]
• VAT: [to be completed]
• Phone: [to be completed]
• E-mail: hello@myfootify.com

Full legal notices can be found on the Legal Notice page.

2. Purpose and scope

These general terms and conditions of sale (GTC) govern the sales of football jerseys and related items concluded on the myfootify.com website between My Footify ("we") and any natural person acting for non-professional purposes ("you", "the customer"). Any order implies their acceptance, which is materialized by checking a box or confirming the order. The applicable GTC are those in force on the date of the order.

3. Products

The essential characteristics of each item (model, season, cut, composition, available sizes) are presented on its product page. The photographs illustrate the items as accurately as possible; slight variations in color due to the screen do not constitute a lack of conformity. Items are offered subject to availability. In case of unavailability after an order is placed, you will be informed immediately and fully refunded within 14 days.

4. Personalization (printing)

Printing — name, number, badges — is carried out according to the information you enter when ordering. Check your entry before confirming: spelling, number, and badges are reproduced exactly as provided.

A personalized item is made to your specifications: it is excluded from the right of withdrawal (Article L221-28 3° of the French Consumer Code; Article 16 c) of Directive 2011/83/EU). This exclusion does not deprive the customer of their legal guarantees (Article 10): a manufacturing defect or an error on our part remains fully covered.

We may refuse printing that is abusive, discriminatory, or infringes upon the rights of a third party; the order will then be canceled and refunded.

5. Price

Prices are indicated in euros, including all taxes, excluding delivery costs. Delivery costs are indicated before order confirmation and detailed on the Delivery page. Items are billed at the price in effect at the time of order confirmation.

6. Ordering

To order, you select your items and options (size, printing), check your cart summary, and then confirm the order with an obligation to pay. The contract is concluded upon receipt of the confirmation email summarizing the order. We may refuse or cancel an order that appears abnormal or fraudulent, or in the event of an unsettled previous dispute.

7. Payment

Payment is due upon ordering, by the methods offered during checkout (bank cards, PayPal, Apple Pay, Google Pay depending on availability). Transactions are secured by our payment service providers: we never have access to your full banking details.

8. Delivery

The regions served, rates, and lead times are detailed on the Delivery page, which is an integral part of these GTC. Unless a delivery time is specified when ordering, the item is delivered no later than 30 days after the conclusion of the contract. In the event of a delay, you may ask us to deliver within a reasonable additional period and, failing that, terminate the contract and be refunded (Articles L216-1 to L216-7 of the French Consumer Code). The risk of loss or damage is transferred to you at the moment you take physical possession of the items.

9. Right of withdrawal

Period. You have a 14-day withdrawal period from receipt of your order, without having to provide a reason. We extend this period to 30 days as a commercial gesture.

Exercising your right. Inform us of your decision before the period expires by email at hello@myfootify.com, either by an unambiguous statement or by using the withdrawal form below. You must then return the items to us no later than 14 days after notifying us of your decision, at the address we provide you.

Return costs. The direct costs of return are at your expense, unless the item is defective or does not correspond to your order.

Refund. We will refund all sums paid, including initial delivery costs (based on standard delivery), no later than 14 days after being informed of your decision. We may defer the refund until we receive the items or until you provide proof of their shipment, whichever is earlier. The refund will be made using the payment method used for the order.

Condition of items. Your liability is only engaged regarding the depreciation of items resulting from handling other than that necessary to establish their nature, characteristics, and proper functioning (Article L221-23), such as a jersey that has been worn, washed, or had its labels removed.

Exception. Personalized items (printed name, number, or badges) are excluded from the right of withdrawal (Article 4).

Practical terms are available on the Returns and Refunds page.

10. Legal guarantees

Regardless of the right of withdrawal, all our items, including personalized items, benefit from the following legal guarantees.

Legal guarantee of conformity (Articles L217-3 to L217-20 of the French Consumer Code). You have a period of two years from the delivery of the item to enforce the legal guarantee of conformity in the event of a lack of conformity. During this period, you are only required to establish the existence of the lack of conformity, not the date of its appearance. It entitles you to the repair of the item or its replacement within thirty days of your request, free of charge and without major inconvenience to you. If the item is not repaired or replaced within this period, or in case of refusal, you may obtain a price reduction while keeping the item, or terminate the contract and be fully refunded upon return of the item. You may also obtain a price reduction or termination of the contract immediately if the defect is so serious that it justifies such a measure. You are not required to accept a repair or replacement offered in the first instance, but for a price reduction or termination, you must first have requested a repair or replacement, except in cases provided for by law. The seller may refuse to bring the item into conformity if it is impossible or entails disproportionate costs. The legal guarantee of conformity is provided for in Articles L217-1 to L217-32 of the French Consumer Code. A seller who acts in bad faith to obstruct its implementation is liable to a civil fine of up to 300,000 euros, which may be increased to 10% of average annual turnover (Article L241-5).

Guarantee against hidden defects (Articles 1641 to 1649 of the French Civil Code). You also benefit from the guarantee against hidden defects for two years from the discovery of the defect. This guarantee entitles you to a price reduction if the item is kept, or a full refund upon return of the item.

To implement a guarantee, write to us at hello@myfootify.com with your order number and, if possible, photos. Return costs will then be covered by us.

11. Maintenance

Maintenance instructions are provided on each product page. Following them is essential for the longevity of the printing: printing damaged by washing at excessive temperatures, direct ironing, or tumble drying does not constitute a lack of conformity.

12. Personal data

The data collected during your order is necessary for its processing. Its use and your rights (access, rectification, erasure, objection, portability, filing a complaint with the CNIL) are described in our privacy policy.

13. Customer service, complaints, and mediation

For any questions or complaints: hello@myfootify.com. We respond within 48 business hours.

If your written complaint has not been resolved within two months, you may use the consumer ombudsman free of charge: [to be completed]. You may also refer the matter to the competent court.

14. Applicable law

These GTC are subject to French law. If you reside in another country of the European Union, you also benefit from the mandatory consumer protection provisions of your country of residence. In the event of a dispute, you may bring the matter before the court of the place where you were living at the time of the conclusion of the contract or the occurrence of the harmful event.

Appendix — Withdrawal Form

Complete and return this form only if you wish to withdraw from the contract, by email to hello@myfootify.com.

For the attention of My Footify, [to be completed], hello@myfootify.com:

I hereby notify you of my withdrawal from the contract regarding the sale of the goods below:

• Item(s): ………………………………
• Order number: ………………………………
• Ordered on: ……………… / received on: ………………
• Customer name: ………………………………
• Customer address: ………………………………
• Customer signature (only if notification is on paper): ………………
• Date: ………………