Returns and refunds

You have 30 days from the receipt of your order to return it to us. This is more than the law requires: the European right of withdrawal is 14 days, we give you more than double.

What can be returned

An unworn, unwashed jersey in its original condition, with its tags attached. You may of course try it on to check the size, just like in a store.

Customized jerseys cannot be returned or exchanged

A jersey customized with a name, number, or badges is made according to your own specifications. Therefore, it is not eligible for the right of withdrawal (Article L221-28 3° of the Consumer Code; Article 16 c) of Directive 2011/83/EU).

This exclusion does not affect your legal guarantees: if the customization peels off, if the name is misspelled due to our error, or if the jersey is defective, we will take it back in full at our expense.

How to make a return

  1. Write to us at hello@myfootify.com with your order number and the reason for the return. You can also use the withdrawal form.
  2. We will reply with the instructions and the return address.
  3. Return the item within 14 days of your request, using tracked shipping: without proof of shipment, we cannot track a lost package.

Who pays for return shipping

  • Error on our part — defective item, size or model different from your order, incorrect customization: return costs are at our expense.
  • Change of mind — wrong size chosen, you don't like the jersey: return costs remain at your expense.

Refund

We will refund you no later than 14 days after receiving your return request. We may wait until we have received the item, or until you have provided proof of shipment, whichever occurs first. The refund is made to the payment method used for the order and includes the initial shipping costs (based on standard delivery), unless you only return part of your order.

Each returned item is inspected upon receipt. If it is returned to us worn, washed, damaged, or without its tags, the refund may be reduced by the observed loss of value.

Exchanges

Would you prefer a different size? We will exchange a non-customized item subject to stock availability, once per item. If the new size still does not fit, we will refund you. To avoid a sizing error, check our size guide before ordering.

Damaged or non-compliant item

If your package arrives damaged or if the item does not match your order, notify us as soon as possible — ideally within 48 hours — with photos of the package and the item: this allows us to process the claim as quickly as possible with the carrier. In any case, you benefit from the legal guarantee of conformity for two years and the guarantee against hidden defects (details in our general terms and conditions of sale). The return and replacement are then entirely at our expense.

Any questions?

Write to us at hello@myfootify.com or use our contact page. We respond within 48 business hours.